SiteRecon Help Center
How to sync a property
Plato’s offline mode is designed to help you stay productive even when working in areas with limited or no internet connectivity.
To use the offline mode, you will need to download your properties on Plato. Once this is done, you can create notes even when you are disconnected from the internet. In this guide, we will look at how syncing your property data on Plato works.
So that you ensure all your notes, images, and videos are securely stored and accessible across devices, and you can enjoy conducting your site audits seamlessly!
Step-by-Step Instructions
Step 1: Download a Property for Offline Use
Before heading to a site, ensure you download the property you want to work on while connected to Wi-Fi. This will allow you to access it later without an internet connection.
Step 2: Create Notes in Offline Mode
When offline, you can create notes, add images, or record videos directly in Plato. These notes are geo-tagged and saved locally on your mobile device.
Step 3: Understand Unsynced Changes
While your device is offline, the updates you make will appear as "unsynced changes." This status means your data is safely stored locally but not yet uploaded to Plato’s cloud servers.
Step 4: Reconnect to Wi-Fi
To sync your changes, open the Plato app on your mobile device when connected to Wi-Fi or mobile data.
Step 5: Watch the Sync in Progress
The app will automatically begin syncing your unsaved notes. You can monitor the progress within the app’s sync status indicator.
Step 6: Verify the Sync
Once the sync is complete, all your notes, images, and videos will be securely stored on Plato’s cloud servers. These updates will also be accessible across your other devices.
Key Details and Tips
FAQs
Q: What happens if my phone runs out of storage while offline? A: Incase your mobile storage is running low, you can remove unnecessary apps or data from your mobile. You can also sync the app and delete the downloaded property. We recommend that you have at least 500mb of storage for the smooth operation of the app.
Q: Can I sync my data using mobile data instead of Wi-Fi? A: Yes, but we recommend using Wi-Fi to ensure faster and more reliable syncing, especially when uploading large files.
Q: What am I suppose to do if mobile is continuously syncing?
A: In this case, try connecting to better network. Incase the issue is still persisting try reaching out to us using Help in your profile section. Remember, deleting the app or trying to logout might result in loss of unsaved data. Always reach us out for help in such situations.
Improve Your Efficiency With Plato’s Offline Mode
Syncing your property data on Plato ensures your landscaping workflows remain smooth and efficient, even when working offline. By following these steps and tips, you can avoid disruptions and keep your project notes secure and accessible. For additional support, reach out to our team—we’re here to help!
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