Scout AI Account Basics
Managing your Scout account: login, profile, users, and cancellation.
Logging in
- Sign in at https://app.siterecon.ai/agent/
- Single sign-on is supported with Google and Microsoft accounts
Scout is available in English, for property addresses in the United States and Canada.
Your account is single-user
Scout plans are single-user accounts. There is no option to add additional users or share access on Scout.
If your team needs shared access — multiple estimators, shared property libraries, role permissions — that's available on Growth, Teams, and Partner plans. Contact sales via online chat, phone, or sales@siterecon.ai.
Note: Sharing login credentials across team members isn't supported and can cause issues with your measurement history and billing.
Cancelling your paid plan
To cancel, select the cancellation button in your User Profile Settings and complete a quick 3-question survey.
- Monthly plans: cancel at any point, effective the day before your next renewal — you keep full access through what you've paid for.
- Annual plans: cancel up until the day before renewal. All sales are final, and credits don't roll over year to year.
After cancelling, your account moves to the Free plan:
- Your account and all measured properties remain accessible
- You can still measure 2 free properties per month (up to 20 acres each)
- Measuring with paid credits requires an active paid plan
Getting support
Scout plans include:
- Chat support — Monday–Friday, 5:00 AM – 2:00 PM Eastern
- Email support — support@siterecon.ai
- 24/7 knowledge base — you're in it now